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Sargent Electrical Services Limited Privacy Notice

WHO ARE WE?

We are Sargent Electrical Services Limited, Unit 39 Tokenspire Business Park, Hull Road Beverley HU17 OTB

Main office, Sales, Purchasing, Human Resources: 01482 881655
Technical Support: 01482 678981

ICO Registration: Z1612581
Companies House: 3316790
VAT no: GB599043404

Sargent Electrical Services is a family business founded in 1991, based in Beverley, East Yorkshire, employing in excess of 100 people. Initially producing bespoke electrical wiring harnesses and associated cable assemblies, the product line rapidly expanded and now includes complete electrical systems for caravans, motor-homes, leisure vehicles through to comprehensive building wiring solutions supplying systems for office, hospitals airports & retail sectors and tracking/telematics technology for caravan, motorhome and other industries.

WHAT DOES THIS PRIVACY NOTICE COVER?

Sargent Electrical Services take your personal data seriously and we are committed to processing your data responsibly.

To provide products, services and to engage in recruitment activities we need to hold personal information about you and in this Privacy Notice we will:

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

We will collect certain Personal Identifiable information about you in the course of your relationship with us.

For Customers/and/or enquiries the persona data we collect is:

Name, address, contact number(s), email address, vehicle details, transaction history, customer support history, payment details, billing address, and dependant on product/services purchased or subscribed to: asset tracking, location and usage data and when you subscribe to our apps you will be asked to add your date of birth.

Recruitment and selection the personal data we collect is:
Name, email address, contact details, employment/work history, education skills, reference information, information about you, such as hobbies and interests and in some circumstances and where legitimate sensitive data such as Health information will be collected, as well as proof of eligibility to work which can contain ethnicity, marital status, gender, race and place of birth information and in some circumstances may hold your parents names, occupations and places of birth.

Onsite visitors the personal data we collect:
CCTV information captured on our premises,
May include car/vehicle registration
Name and contact details

Telephone system call recordings – we record for training, performance and quality purposes

HOW WE GET YOUR PERSONAL INFORMATION?

We collect data personal data about you from the following sources:

Directly from you. This information you provide to us via our website(s), our App or and via the completion of documents in which you provide to us with your details;

HOW AND WHY DO WE USE YOUR PERSONAL DATA?

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We only keep your data for as long as necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. We have internal company retention schedule that set out how long we retain information for which details the length of legal retention times and also the law/regulation pertaining to such length of retention.

You can contact kelly@sargentltd.co.uk for a copy of the company retention schedule.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Your personal data will be shared with the following where necessary.

Where we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, theft, or technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety or security of third parties, visitors to our website, our business or the public and our customers, clients, suppliers and/or employees.

These third-party entities such as ‘law enforcement’ comply with similar and equally stringent undertakings or privacy and confidentiality.

No other third parties have access to your information unless we specifically say so in this Privacy Notice, or law requires this or explicit consent has been obtained.

WHAT LEGAL BASIS DO WE HAVE FOR USING YOU PERSONAL DATA?

To provide you with our products and services (in line with our Terms and Conditions of Sale) via the Sargent Electrical Services Limited website.

For the performance of the contract with you and to comply with our legal obligations for the purpose of supplying products, tracking applications and or to take steps at your request to prior to entering into this contract;

To review your suitability for recruitment and selection, to consider you as a supplier or customer (in a private or B2B capacity).

Where necessary for our legitimate interests (to recover debts due to us) and/or to process payments

Legitimate interest – for running our business, provision of administration, IT services network security, to prevent fraud, and in the context of a business reorganisation or merger, restructuring exercise.

The fair and lawful basis we are processing your personal data on is:
Processing for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into the contract

Processing basis: The data subject has given consent to the processing of their personal data for one or more specific purposes.
Processing basis: The processing of data is necessary for a legitimate interest of the company.
Processing basis: The processing is necessary for the compliance with a legal obligation to which the controller is subject to.

WHAT IF YOU DON’T WANT US TO PROCESS YOUR DATA?

Where we need to collect personal data by law, or under the terms of a contract we have with you and if you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you). However, if you wish to cancel a subscription, or account – please contact our sales team on 01482 881655 during office working hours. They will check who you are and then where possible remove what personal data they can lawfully remove.

DO WE MAKE AUTOMATED DECISIONS ABOUT YOU?

No. We do not make automated decisions about you.

HOW DO WE RECTIFY THE DATA WE HOLD ON YOU?

Customers – you may contact our sales team on sales@sargentltd.co.uk
ALL OTHER – you may contact kelly@sargentltd.co.uk

DO WE USE COOKIES TO COLLECT YOUR PERSONAL DATA OR DATA ABOUT YOU?

Our website uses necessary and functional first party cookies to make our website work for you and to remember what you have added in your cart. We do not use cookies for analytics or marketing or third-party cookies. To disable or enable cookies you can do so by going into your browser settings.

HOW DO WE STORE YOUR INFORMATION?

We only process your information within the UK and European Economic Area (EEA) apart from when you the customer may travel outside the UK and EEA and use our technology applications. We take all necessary precautions when designing our products and our servers are located within the UK and EEA.

Where your information is not stored on the cloud or electronically, we store your information in locked and authorised areas only. With limited and authorised personnel access only. Our personnel are trained in GDPR and Data Protection and each employee carries out an effectiveness test of Data protection/GDPR knowledge. Employees who work from home have a risk assessment carried out to ensure they are handling and storing data safely. Our systems have perimeter firewalls, and email encryption, and we carry out penetration testing and vulnerability scanning.

International transfers - We share your personal data within relevant departments of Sargent Electrical Services Limited, in which it resides in the UK. In general, the personal data that we collect from you will be stored at a destination within the UK or European Economic Area (EEA).

Some card/payment transactions are made outside the UK and EEA. When choosing Card Payment providers – we do look to enter into service arrangements with organisations that take data security seriously. Any payment transactions will be encrypted, card payment processing security strictly complies with PCI DSS compliance. For more information regarding Card Payment or payment processing, we refer you to

http://www.theukcardsassociation.org.uk

https://www.sagepay.co.uk/policies/privacy-policy

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data as detailed above to those employees, agents contractor who have a business need to know reason and whom are effectively and suitably permitted.

YOUR DATA PROTECTION RIGHTS

Rights What does this mean

The right to be informed You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Notice.

The right of access
 You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Notice).

This is so you’re aware and can check that we’re using your information in accordance with data protection law.

The right to rectification
 You are entitled to have your information corrected if it’s inaccurate or incomplete.

The right to erasure This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

The right to restrict processing
 You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.

The right to data portability
 You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.

The right to object to processing
 You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).

The right to lodge a complaint
 You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator.

The right to withdraw consent
 If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful).

This includes your right to withdraw consent to us using your personal data for marketing purposes.

HOW CAN YOU MAKE A REQUEST TO EXERCISE YOUR RIGHTS?

To exercise any of the rights above, or to ask a question, contact us using the details set out at the end of this Privacy Notice.

HOW WILL WE HANDLE A REQUEST TO EXERCISE YOUR RIGHTS?

We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know. We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for: Baseless or excessive/repeated requests, or
Further copies of the same information.
Alternatively, the law may allow us to refuse to act on the request.

HOW CAN YOU CONTACT US?

European Representative under Article 27 of GDPR

We have appointed EU Rep as our Representative under Article 27 of the EU General Data Protection Regulation (“GDPR”). All GDPR queries from EU Data Subjects or Data Protection authorities should be addressed to privacy@eurep.ie. BizLegal Limited trading as EU Rep have their registered office at 27 Cork Road, Middleton Co. Cork, Ireland. Company number 635921. You may also contact us directly at kelly@sargentltd.co.uk

This notice was updated on 17/12/2020

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